TRUST MOTOS, S.L.

CIF: B-42748244
C/Marjals,6
03760 Ondara, Alicante

To submit the rental reservation form from our website, you are obliged to read and accept these terms and conditions as binding for the contract. No booking form reaches our reservation system without the client having previously accepted these terms and conditions.

RESERVATIONS AND DEPOSITS
At the time of pick up of the motorcycle, a deposit is required. The deposit is 950€ per motorcycle. This deposit will be refunded upon return of the motorcycle if everything is in good condition. During the rental TRUST MOTOS, S.L. is not obliged to replace an accident motorcycle.

The rental price includes
The rental price includes everything indicated on the rental information page on our website.

The rental price does not include
Everything that is not mentioned as included on the rental information page, as well as personal expenses.

RENTER’S LIABILITY FOR DAMAGES
From the time of delivery of the motorcycle until the time of return of the motorcycle, the renter is liable to the lessor even in case of the slightest negligence or lack of care in the event of disappearance (including loss and confiscation) of the motorcycle as well as any damage (such as an accident or operational damage, damage resulting from improper use or damage that reduces the value of the motorcycle) occurring beyond the limits of a normal use of the motorcycle during the rental period.
In case of damage to the rented motorcycle, the Hirer shall be responsible for the cost of repair, the value of which shall be established by an expert report which shall also be paid by the Hirer, and for the reduction of the technical and market value of the motorcycle based on the deductible depending on the type of insurance chosen. The burden of proof for the slightest damage shall be on the lessee.

CANCELLATIONS AND REFUNDS
Cancellations received more than 20 days before the start of the rental period will be exempt of any cancellation fee.
Cancellations received less than 20 days or less will forfeit 100% of the rental cost.

PERSONALIZED RENTALS
TRUST MOTOS, S.L. is able to organize customized rentals for groups. These custom rentals will be designed according to the specifications provided by the group. If a custom rental has to be cancelled or rescheduled after TRUST MOTOS, S.L. has already designed it.
If we are more than 20 days before the start of the rental, TRUST MOTOS, S.L. reserves the right to keep the deposit collected as a credit to pay for any charges not related to TRUST MOTOS, S.L. such as cancellation fees for hotels, restaurants, activities, …
If there are less than 20 days left or the rental has already started and must be interrupted, TRUST MOTOS, S.L. will not keep 100% of the amount.
Cancellation of the rental
Cases of force majeure
In the event that the rental cannot start or has to be suspended once it has started, due to force majeure beyond the control of TRUST MOTOS, S.L. and beyond the control of the customer, such as natural disasters, strikes, world health alerts, war, this is the policy of TRUST MOTOS, S.L.:

If we are more than 20 days before the start of the rental, TRUST MOTOS, S.L. will refund 100% of the amount according to our cancellation policy.

If the rental is less than 20 days or has already started and must be interrupted, TRUST MOTOS, S.L. will keep the proportional part of the not enjoyed part of the trip, as a credit to use in a future rental within 2 years.
Disobedience to traffic laws and TRUST MOTOS, S.L. regulations.
If the customer does not respect the traffic laws in force or the requirements for the rental of the motorcycle, the contract may be cancelled by TRUST MOTOS, S.L. and the rented motorcycle will pass directly to the customer.

PASSPORT, VISA, AND TRAFFIC AND SANITARY REGULATIONS
The customer is obliged to comply and abide by these regulations and will be responsible for all consequences in case of failure to do so.

RESPONSABILITY
TRUST MOTOS, S.L. is responsible for providing the services in accordance with the information that appears on its website regarding each rental. TRUST MOTOS, S.L. selects and carefully monitors all its contractors, such as hotels and restaurants. TRUST MOTOS, S.L. is responsible for the organisation and preparation of the trip. TRUST MOTOS, S.L. is not responsible for any type of accident. TRUST MOTOS, S.L., reserves the right, without prior notice, to cancel any part of the rental or the entire rental, to make as many changes as deemed necessary, and the extra costs, if any, must be paid by the participants of the rental.
It is further agreed and understood that the owners, operators and agents of this rental, including TRUST MOTOS, S.L., are not responsible or liable for the safety of their customers, and that therefore, they, individually or collectively, cannot be held responsible for any incident related to the operation of the rental or the customer’s participation in the rental, and which results in injury, death, or any other damage to the customer, their property, their family, their descendants or their heirs.
TRUST MOTOS, S.L. is not responsible for delays caused by the inability of the workshops to deliver the motorbikes on time. TRUST MOTOS, S.L. is not responsible for lost or stolen items from our rental centres or support vehicles. The liability of TRUST MOTOS, S.L. as lessor is limited to a total of 3 times the cost of the rental, regardless of the claim or demand. TRUST MOTOS, S.L. is not liable for delays or changes in the programme or other conditions.

ALTERATIONS TO THE RENTAL PROGRAMME
Rentals are operated on a seasonal basis and if a change in seasons or weather conditions causes a change in the rental schedule and accommodation, the itinerary will be adjusted to the situation and alternative hotels, roads and restaurants will be used.

RENTAL PRICES AND MOTORBIKE COSTS
These are calculated on the basis of the exchange rates in force at the time of publishing our rates and are subject to change depending on international currency fluctuations and inflation and may be adjusted by TRUST MOTOS, S.L., up to 2 days before the start of the rental which will be the date of final payment.

Offers from TRUST MOTOS, S.L.
All TRUST MOTOS, S.L. promotions and discounts are calculated on the basis of the published base price for rider and passenger for any rental, and on the basis of the published base price for the rental of any motorbike.

Photos and audiovisual material
All photos, videos and audiovisual material produced by TRUST MOTOS, S.L. during a rental are the property of TRUST MOTOS, S.L. The copyright belongs to TRUST MOTOS, S.L.
TRUST MOTOS, S.L., as owner of said material, reserves the right to use it for advertising or marketing purposes, including images in which its customers can be identified and recognised, without needing their prior authorisation or consent, and is exempt from any claim for the use of said material. This right is waived in the event of an express request by the customer not to use photographs in which he/she appears. This request will only be valid if it is made before the start of the rental.
Insurance
TRUST MOTOS, S.L. recommends that you take out adequate travel, health and accident insurance before commencing the rental.
We also highly recommend that you take out the travel cancellation insurance we offer with our agents.

VERBAL CHANGES
Verbal changes to the contract are not valid unless TRUST MOTOS, S.L. confirms them in writing.

PRINTING ERRORS
TRUST MOTOS, S.L. reserves the right to correct printing or editing errors and miscalculations at any time.

GENERAL RENTAL TERMS AND CONDITIONS
These rental terms and conditions are a constituent part of the contractual agreement between TRUST MOTOS, S.L. (Lessor), hereinafter also referred to as TRUST MOTOS, S.L., and the customer (lessee), with regard to the use of the motorbike. Any clarification, change or supplement to these terms shall only be valid if it is in writing.
The purpose of the contractual agreement with TRUST MOTOS, S.L. is exclusively the temporary transfer of the reserved motorbike. The hirer must organise and carry out his trip according to his own taste and must use the motorbike in a responsible manner. Unless otherwise agreed in writing, all prices include unlimited mileage, fully comprehensive insurance with the chosen excess and VAT.

MILEAGE LIMIT
For rentals of 1 to 6 days, mileage is not unlimited, with a limit of 300 km/day. Once this limit has been exceeded, the price of the additional kilometre will be 0.35€ per kilometre.

BOOKING AND PAYMENT
All bookings require a valid VISA or MasterCard credit card. After confirmation of the service, the credit card provided will be charged the amount agreed and known by both parties. The amount of the prepayment to reserve the motorbike is 100% of the full rental. The prepayment secures the reservation of the motorbike.

MINIMUM DURATION
The minimum duration of the rentals is 1 day.

GUARANTEE OF AVAILABILITY
After payment of the reservation, the renter will receive a confirmation via e-Mail. This is the guarantee of availability of the reserved motorbike. TRUST MOTOS, S.L. reserves the right to replace the motorbike chosen for rental at any time, provided that this is due to circumstances that could not be foreseen. TRUST MOTOS, S.L. will endeavour to ensure that the renter will drive the motorbike that has been confirmed. If TRUST MOTOS, S.L. is unable to replace the confirmed motorbike with the same or a similar one, the client will be reimbursed the amount that differentiates the service. This constitutes the maximum responsibility of TRUST MOTOS, S.L. Even if the motorbike is returned by the lessee before the rental period has ended, the full amount agreed in the contract will be charged.

Cancellation (total or partial) and change of dates
If the cancellation (total or partial) by the renter is made more than 20 days before the rental period, 100% of the reservation deposit will be refunded. If the cancellation is made less than 20 days before the rental period, no refund will be made.
It is possible to change the date of your rental as long as TRUST MOTOS, S.L. has bikes available for the requested day.
Cases of force majeure
In the event that the rental cannot be carried out or has to be suspended once it has started, due to force majeure beyond the control of TRUST MOTOS, S.L. and beyond the control of the client, such as natural disasters, prolonged strikes, world health alerts, war, this is the policy of TRUST MOTOS, S.L.:

If the rental has not yet commenced, TRUST MOTOS, S.L. reserves the right to keep the amount paid by the customer at the time of cancellation and apply it in full as a credit that the customer may use in a future rental.

If the rental has started and must be interrupted in the middle, TRUST MOTOS, S.L. reserves the right to keep the total amount paid by the client, and apply the proportional part of the rental days that have not been enjoyed, as a credit that the client will be able to use in a future rental.

OBLIGATIONS OF THE LESSEE
The hirer must make careful and attentive use of the motorbike, respecting the appropriate technical codes of use to ensure safe driving. The hirer must comply with all legal requirements and especially with all traffic regulations. The hirer is responsible for complying with all traffic laws and regulations and for fulfilling the following requirements: a valid passport, travel insurance, an EU driving licence or an international driving licence valid for the duration of the stay. The lessee shall be responsible for paying any fines or administrative penalties attributed to his use of the motorbike during his rental period.
It is forbidden for the lessee to
a. a. Letting any person who has not been previously authorised in the rental contract to use the motorbike.
b. To let persons, who are not qualified to drive, or who do not possess a valid driving licence or who are in an unsuitable state for driving, use the motorcycle.
c. Driving the motorbike himself or herself, without being qualified to do so or without having a valid driving licence.
d. Using the motorbike in an unsuitable condition.
e. Using the motorbike for commercial purposes.
f. Participate with the motorbike in motorcycling events of any kind, including practice or test rides for such events or free rides.
g. Use the motorbike off-road.
h. Pawn or sell the motorbike in whole or in part, equipment, accessories and documentation, in any way that infringes the lessor’s ownership rights or any other rights the lessor may have in the motorbike.
i. Taking the motorbikes to African countries such as Morocco.

OBLIGATIONS AND LIABILITY OF THE LESSOR
The hirer undertakes to maintain and deliver the motorbike in a technically acceptable condition to ensure safe driving. The hirer must also receive the vehicle documents and tools. The lessor must only recognise and accept existing damage to the motorbike if this has been noted on the damage report at the time of delivery of the motorbike. If, even through no fault of the lessor, a repair is necessary during the rental period to ensure the proper functioning of the motorbike, the lessee must receive the explicit permission of the lessor before carrying out any repairs. Any further claims are excluded unless the damage or loss to the hirer is attributable to gross negligence on the part of the hirer.

LIABILITY OF THE HIRER FOR DAMAGE
From the time of delivery of the motorbike until the time of return of the motorbike, the renter is liable to the lessor even in case of the slightest negligence or lack of care in the event of disappearance (including loss and confiscation) of the motorbike as well as any damage (such as an accident or operational damage, damage resulting from improper use or damage that reduces the value of the motorbike) occurring beyond the limits of normal use of the motorbike during the rental period. In case of damage to the rented motorbike, the Hirer shall be liable for the cost of repair, the value of which shall be established by an expert report which shall also be paid by the Hirer, and for the reduction of the technical and market value of the motorbike based on the excess depending on the type of insurance chosen. The burden of proof for the slightest damage shall be borne by the lessee.

REQUIREMENTS IN CASE OF ACCIDENT OR OTHER DAMAGE
If damage or loss occurs, as in the case of an accident, the lessee is obliged to notify the lessor immediately by telephone. TRUST MOTOS, S.L. will charge the credit card provided by the client for the amount of the repair according to the type of insurance contracted. In the event of an accident, the police must be notified immediately. Evidence (such as marks on the road) must be preserved, and the persons involved in the accident must be identified. The hirer must do everything necessary to facilitate and contribute to a clarification of the sequence of events.
TRUST MOTOS, S.L. offers to help those customers who request it, to contract a courier/package service for the delivery of their luggage or packages from our rental points. This courier/courier service is provided by an independent company not related to TRUST MOTOS, S.L.
TRUST MOTOS, S.L. only acts as an intermediary between the client and the courier company and shall in no case be liable in the event of delays in the delivery of the material sent, nor for any damage or loss of the same.
In the event of loss, damage or delay arising during the process of sending the material, it will be the client himself who will have to lodge the claim he considers appropriate with the parcel delivery company contracted to carry out the shipment, TRUST MOTOS, S.L. being released from any liability whatsoever.
INSURANCE COVERAGE
The hirer agrees to assume financial responsibility, up to the amount chosen in the insurance option, in the event of damage to the motorbike. The credit card information stated in the contract with TRUST MOTOS, S.L. for the rental of the motorbike will be used as a guarantee for the payment of the insurance excess. The renter must be specifically aware that, although the motorbike is fully insured, he is fully liable for all damages and is responsible for their payment in the following cases:
a. If he fails to comply with any of the requirements stipulated in the section „Obligations of the lessee“.
b. If he leaves the scene of the accident in which he has been involved.
c. If he causes damage intentionally, deliberately or through gross negligence.
d. Exceed the rental period agreed in the contract.
The basic insurance included in the rental rate is a comprehensive insurance for the vehicle which includes the following:

Comprehensive cover for the vehicle in the event of damage, accident, fire or theft, with an excess of €2,000. In other words, the driver of the vehicle is responsible for paying up to the first €2,000 in damages or total loss of the vehicle. The rest is covered by the insurance.

Full comprehensive cover for third parties involved in the event of an accident. Both for the vehicles and their drivers and occupants up to 50.000.000€ per claim.

Comprehensive cover for the vehicle in the event of damage, accident, fire or theft, with an excess of €2,000. In other words, the driver of the vehicle is responsible for paying up to the first €2,000 in damages or total loss of the vehicle. The rest is covered by the insurance.

Full comprehensive cover for third parties involved in the event of an accident. Both for the vehicles and their drivers and occupants up to 50.000.000€ per claim.

RETURN OF THE MOTORBIKE
The motorbike must be returned without any visible external defects. The lessee must return the motorbike in this condition at the end of the agreed rental period, at the agreed place and time, with all documents, accessories and tools of the vehicle. The lessor is entitled to terminate the rental contract without notice if there is a compelling reason that makes the continuation of the contract unacceptable. These reasons include in particular false personal data of the Hirer or incorrect information of his payment data, as well as serious breaches of the agreements stipulated in the rental contract. In the event of termination of the contract without notice, the motorbike must be returned immediately, even if the rental period has not yet ended. The lessor’s rights to claim damages and compensation remain unaffected by this situation.
The renter assumes financial responsibility for all traffic offences assigned to the rented motorbike during the entire rental period. All fines will be increased by 30€ as a handling fee for TRUST MOTOS, S.L.
The lessee accepts the charge of 30€ per motorbike both on collection and return outside TRUST MOTOS, S.L.’s business hours (weekends, national holidays and public holidays). (weekends, national and local holidays). This charge shall be paid directly to the agent who delivers or collects the motorbike outside TRUST MOTOS, S.L.’s business hours. TRUST MOTOS, S.L.’s business hours are Monday to Friday from 10 am to 8 pm.

INSURANCE
TRUST MOTOS, S.L. recommends that you take out adequate travel, health and accident insurance, as well as travel cancellation insurance.

PRINTING AND CALCULATION ERRORS
TRUST MOTOS, S.L. reserves the right to correct printing and calculation errors at any time.

INFORMATION CLAUSE FOR CUSTOMERS
In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April – General Data Protection Regulation – TRUST MOTOS, S.L., domiciled at C/ Marjals 6, 03760 Ondara (Alicante), informs you that the data you have provided us with will form part of a personal data processing inventory, the responsibility of said entity, for the purpose of sending you commercial and advertising information about our products and services by any means, including electronic means.
To exercise your rights of access, rectification, opposition, suppression, limitation and portability recognised by current legislation, please send a communication to the address C/ Marjals 6, 03760 Ondara (Alicante), enclosing a copy of your National Identity Document or equivalent identification document.

Data protection policy

In accordance with the provisions of the General Data Protection Regulation 2016/679 of the European Parliament and of the Council, we inform you that the data you provide us with in this form will be included in a personal data file, under the responsibility of TRUST MOTOS, S.L. with registered office at C/ Marjals 6, 03760 Ondara (Alicante). The purpose of said files is the management of the users of the Website, the management of the services offered through said site and, where applicable, the management, development and fulfilment of the relationship established between TRUST MOTOS, S.L. and those who provide their personal data through the Website.
If you wish to exercise your ARSO rights (access, rectification, deletion and opposition, as well as the right to portability and forgetfulness), please send a written and signed communication to TRUST MOTOS, S.L. to the address C/ Marjals 6, 03760 Ondara (Alicante), attaching a copy of your National Identity Document or equivalent.

Cookies policy

The cookies used by our website are of the following types: Cookies strictly necessary for the provision of certain services expressly requested by the user: if these cookies are deactivated, you will not be able to correctly receive our content and services; and Analytical cookies (for the monitoring and statistical analysis of the behaviour of users as a whole), advertising cookies (for the management of advertising spaces based on criteria such as the frequency at which advertisements are shown) and behavioural cookies (for the management of advertising spaces according to the user’s specific profile): if these cookies are deactivated, the website may continue to function without prejudice to the fact that the information captured by these cookies on the use of our website and on the success of the advertisements shown on it allows us to improve our services and obtain income that enables us to offer you many contents free of charge.
The information obtained through these cookies, referring to the user’s computer, may be combined with your personal data only if you are registered on this website.